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Effects of contagious emotions

Business and Managment June 21, 2017

How-to-handle-emotions-at-work.jpg

It’s amazing how rapidly a stressed-out boss can rub off on almost the entire team and turn the team members into stress-heads experiencing anxiety, paranoia and an abundance of negative emotions. Emotions can be extremely contagious and make or break any healthy work environment.

Liz is a sales executive within a fruits and vegetables department at a large super market. She is good at her job, and always manages to give the best customer experience regardless of how difficult a customer gets.

One Sunday however, whilst serving the customers with the best of her ability, he doesn’t seem as chirpy as usual. Earlier that day, Liz’s sick child needed medical attention and having to leave her child at home, had her concerned throughout that day.

A slight change in Liz’s behaviour and a lesser contribution towards the staff meeting prompted her boss to question the change. Her boss had the option to probe and provide support to help Liz feel better and avoid any negative effects on Liz’s performance, however Liz’s day started with a string of criticizing comments from her boss and a lack of due care.

Then came a situation where Liz’s colleague had failed to notify her in advance of some missing stock for completion of a large order and this resulted in having an irate customer.

The delay in completing this customer’s order triggered a lag in service during the rush hour which then had the boss vent off his own frustrations onto the staff.

Liz would usually stay on and help to hand over the department for the next shift and make sure things are running smooth before She leaves however, by the end of that day Liz felt as though she has had enough and if anything he should consider looking for a new job.

Thus, Liz leaving in a bad mood then by not handing over the department, created slight issues for next shift thus passed on the negative vibes further.

On the other hand the full effects of positive and a genuine emotional expression can have far ranging beneficial effects for the business.

For example in the case of Liz, good positive comment from Liz’s boss or a bit of humor could have completely changed the mood Liz, ultimately for customers and business.

Employees are seen as key partners in the success of the team and ultimately in the business. Employees want to know that they are valued and not just a number into the company’s balance sheet.

In conclusion, it is becoming increasingly clear that due to contagious nature of emotions, the management of emotions play crucial role in process of customer retention, recovery and delight. Therefore we advise managers to enable, maintain and develop positive emotional climate in their organization.

Please share your thoughts on exceptional leadership in the comments section below, as I learn just as much from you as you do from me.

5 ways al dukan is changing the face of retail in KSA

Retailing March 18, 2017

 

5 ways al dukan is changing the face of retail in KSA

Dukan is the pioneer of the Hard Discount Model in Saudi Arabia. Al Dukan’s limited-assortment grocery format has been expanding rapidly for several years in the Kingdom, and making gains in capturing market share with its rock-bottom prices and convenient shopping experience.

Al-Dukan knows the fact that consumers focus on two parameters: cost and quality is the core principle of Al Dukan retailing.

 

We will examine 6 ways dukan is chaning the face of retailing in KSA

  1. Limited range

Dukan carries just 550 SKUs compared with more than 10,000 in a traditional supermarket. The limited range ensures that Dukan can maintain quality and keep prices low.

Dukan is able to maintain good relations with its suppliers since it is buying the same product in the bulk for its all stores in the kingdom.

Dukan maintains the “wonderfully simple” limited assortment discount model “is the key to Dukan’s success ”.

Dukan has recently expanded all over makkah region. “What has driven the national expansion is the operating model and that has meant it can offer good quality at low prices, which is the essence of most supermarkets today.”

The model has been used globally by retailers such as Germany’s Aldi, Lidl, Carrefour’s Ed format in France, Danish retailer Netto and Turkey’s BIM. Warehouse clubs including Costco and Sam’s Club operate on similar principles.

  1. Private label

Most of dukan products are private label. Dukan is “pioneering in the way it developed its private label ranges in such a big way in KSA”.

Dukan single-handedly has introduced the concept of private label model in Saudi Arabia, Dukan success with private label is leding many other grocers to develop their own ranges.

Part of Dukan ethos is to deliver products of the same or higher quality than the leading brand in whichever market it is operating. The grocer is able to achieve this, as well as delivering low prices, because of its global buying power.

Dukan is so confident in its quality that it money back gurantee on its own PVT assortment

Dukan’s philosophy is not based around the cheapest price but on the value equation”. That means “Dukan shoppers have a huge degree of trust in the grocer”. As an example – 70% of shoppers here perceive Dukan to sell products similar or better to their well-known brand competitors.

 

3.No nonsence Approach

 

Dukan’s ‘no-nonsense’ approach to retailing therefore leads to cost saving in numerous areas. Such as, NO fancy stores, Avoid expecive locations, minimum marketing expences

These cost savings are passed on to customers in the form of lower prices, allowing the business to differentiate itself from its competitors in terms of price, as well as the quality of the products it has on offer.

 

  1. Supply chain excellence

Dukan’s limited number of lines means that its supply chain is “best in class” according to author. While the supply chain may not be high tech, “it is incredibly lean, with every product being a best seller, and therefore it has great on-shelf availability”.

The high volumes of each product line also mean that Dukan has good relationships with its suppliers. “Dukan’s suppliers know where they stand and the relationships are often long-term and built up on trust so it is generally a better partnership than traditional grocers. The high volume also means it often gets the freshest produce.”

  1. Recruiting the best

 

Dukan’s no-frills stores are basic, with a market-like feel, and it employs just three or four best staff per store. “

Dukan knows where to spend money and its high salaries means it gets great people, who often stay their for longer periods.”

 

Conclusion:

Dukan has a distinctive approach to retailing that is new to KSA. Its operations focus on providing its customers with quality products that are value for money.

Dukan achieves this by ensuring that its operations are as efficient as possible whilst also adhering to its core values of simplicity, consistency and responsibility. Through adopting a variety of lean approaches Dukan is able to offer its customers the highest quality products at the lowest possible price.

 

 

Appendix:

The Poor people need us

The Rich love us

 

 

Wafironline

Uncategorized February 14, 2017

We’re the only free marketplace

Zero Listing Fees.       Zero Selling Fees.       Zero Card  Fees

How many times have you faced this issue of developing a product or you have managed to find the product that fills the market gap.

You know it will be the hottest, greatest, most-sought-after offering on the marketplace, if you can just get exposure to the buying public.

Due to lack of resources and finance you do not get the response that you product deserve. Leaving you disappointed.

tbc…